Shopping Help & FAQs

Most orders ship within 1 business day. During high-volume periods or if inventory needs verification, processing may take up to 3 business days. Business days are Monday–Friday (excluding major holidays). Orders placed after business hours begin processing the next business day. For full details including processing timelines and examples, please visit our Shipping Information page.

Shipping time includes two separate phases:

• Processing Time: Time for us to pick, pack, and prepare your order (typically 1 business day, up to 3 business days).
• Carrier Transit Time: The delivery time once UPS (or another carrier) has scanned the package.

Your total delivery time = Processing Time + Carrier Transit Time. Estimated delivery timelines and examples are available on our Shipping Information page.

Tracking information is sent after your order has shipped. If you have not received tracking yet, it usually means:

• Your order is still within the processing window (1–3 business days).
• A shipping label was created but the carrier has not scanned the package yet.
• The tracking email went to your spam/junk/promotions folder.

You may also review your order confirmation (digital receipt) email for status updates. For more details, see our Shipping Information page.

Your order confirmation (digital receipt) is sent to the email address entered at checkout. If you do not see it:

• Check your spam/junk/promotions folder.
• Search your inbox for “Beauty Depot Online.”
• Confirm the email address entered at checkout was correct.

If your bank shows a pending authorization, this is a temporary hold — not a finalized charge. We only capture (finalize) payment when your order ships. For full payment timing details, please review our Payment Policy.

Orders may be canceled for several reasons, including:

• One or more items became unavailable before shipping.
• The address entered was invalid or a PO Box was provided (we do not ship to PO Boxes).
• The order was flagged for verification and could not be confirmed.
• An item was discovered damaged before shipment and could not be fulfilled.

If your order is canceled before shipment, any pending authorization is automatically voided. No refund transaction will appear because the funds were never captured. For more information, please review our Payment Policy and Shipping Information.

Orders may be canceled due to address issues if:

• A PO Box was entered (we do not ship to PO Boxes).
• The address is incomplete or missing required information.
• The carrier identifies the address as undeliverable or restricted.
• The shipping and billing information cannot be verified.

To avoid delays or cancellations, please ensure your shipping address is a valid physical residential or business address and is entered correctly at checkout. For full shipping requirements, please visit our Shipping Information page.

No. We do not ship to PO Boxes. A valid physical residential or business address is required for delivery. Orders placed with a PO Box may be delayed, held for correction, or canceled if a physical address is not provided. For full delivery requirements, please see our Shipping Information page.

No. We currently ship within the United States only. International shipping is not available at this time. For domestic shipping timelines and policies, please visit our Shipping Information page.

Occasionally, an order may ship partially due to:

• An item becoming unavailable during fulfillment.
• An item being discovered damaged before shipment.
• A store-level inventory discrepancy.

If this happens, you are only charged for the items that were successfully shipped. Unavailable items are removed before the final payment capture. If you have questions about a missing item, please reply directly to your digital receipt email or visit our Contact Us page.

If your final charge is lower than your original checkout total, it usually means:

• One or more items were unavailable.
• An item was damaged before shipment.
• An inventory adjustment was made during processing.

We only capture payment for the items that are actually shipped. You will never be charged for an item that was not fulfilled. For additional payment details, please review our Payment Policy.

A pending charge is a temporary authorization hold placed by your bank when you submit an order. This hold verifies that funds are available, but it is not a finalized charge. We only capture (finalize) the payment when your order ships. If your order has not shipped yet, the transaction may still show as “pending.” If the order is canceled before shipment, the authorization is automatically voided. It may take several business days for the pending hold to disappear from your bank statement. For full details on how and when payments are processed, please review our Payment Policy.

In most cases, what appears to be a charge is actually a pending authorization, not a completed transaction. When you place an order, your bank places a temporary hold on the funds. We only capture (finalize) the charge once the order ships. If your order is canceled before shipment, the authorization is automatically voided. Because the payment was never captured, no refund is issued — the pending hold simply drops off your account after your bank’s processing period (typically several business days). If you are unsure whether a transaction was finalized, you may contact your bank directly for clarification. For full payment timing details, please review our Payment Policy.

No. Only one promotional code may be used per order unless explicitly stated otherwise. Coupon codes cannot be combined, stacked, or merged. If an automatic promotion is active, additional coupon codes may not apply. For full promotion rules, please see our Coupon & Promotion Guidelines.

Free shipping eligibility is based on your final subtotal after discounts and before tax. If you apply a coupon and your subtotal drops below the free shipping threshold (for example, below $50), the system will automatically remove free shipping. Only one promotional code may be used per order unless otherwise stated. To avoid surprises, always review your final subtotal before completing checkout. For full shipping and promotion details, please review our Shipping Information page and our Coupon Guidelines.

Coupon codes are entered during checkout in the Promo Code field before submitting payment. After entering the code, click apply to ensure the discount appears before completing your order. Important: We may offer more than one 10% code at different times. Free shipping eligibility is based on your final subtotal after discounts. If a coupon lowers your subtotal below the free shipping threshold, free shipping may be removed automatically. For full promotion rules, see our Coupon & Promotion Guidelines.

Welcome or first-time coupons (when available) are delivered by email. If you did not receive it:

• Check your spam/junk/promotions folder.
• Search your inbox for “Beauty Depot Online.”
• Confirm that your email address was entered correctly.

If you still cannot locate the coupon, please contact us and we can verify your email address: Contact Us

Our inventory is live and connected to our physical retail store locations. If the dropdown only allows a limited quantity (for example, 1 or 2), that means that is the exact number currently available for immediate shipment. We do not allow customers to purchase more than what is physically in stock. This prevents overselling and ensures accurate fulfillment.

If you need a larger quantity than what is currently available, you may request a Bulk Order. We can place a special order with our supplier on your behalf. Bulk orders may:

• Allow larger quantities
• Provide discounted pricing depending on volume
• Require additional processing time

For more information and to submit a request, please visit our: Bulk Order Information page.

If your order has not yet shipped, contact us immediately. Once an order has shipped, changes are no longer possible and the item must follow our official return process. To avoid errors, please carefully review:

• Color selection
• Size or length
• Style or model
• Pack quantity

Your digital receipt email lists the exact selections made at checkout. For return eligibility, please see our: Return & Cancellation Policy.

Before assuming an error, please review your digital receipt carefully. The exact color, size, style, and quantity selected at checkout are listed there. Common causes of confusion include:

• The wrong option was selected from the dropdown menu.
• The product image was assumed to represent the selected variation (images are often examples only).
• Multiple variations share the same image.

Customers are responsible for verifying their selected options before completing checkout. If you believe we made an error, please reply directly to your order confirmation email or visit: Contact Us. For return eligibility, see our: Return & Cancellation Policy.

Manufacturers frequently update packaging, labeling, branding, and design without prior notice. We update product images as quickly as possible, but packaging may change before we are able to update every product photo. As long as the brand name, product name, and selected option match your receipt, the product is authentic and genuine. Minor packaging differences do not qualify as incorrect items.

We do not process direct exchanges. If you need a different color, size, or style, the process is:

• Return the original item (if eligible).
• Receive a refund after inspection and approval.
• Place a new order for the correct item.

This ensures accurate inventory tracking and secure payment processing. For full return eligibility requirements, please review our: Return & Cancellation Policy.

To begin a return:

1. Review our Return & Cancellation Policy to confirm your item qualifies.
2. Reply directly to your digital receipt email OR visit our Contact Us page.
3. Include your order number and reason for return.

Returns sent without prior contact may delay processing. Refunds are issued to the original payment method only after inspection and approval.

No. We do not accept purchase orders (POs). All orders must be placed and paid for directly through our website at checkout. We are a retail e-commerce store, not a wholesale distributor. For full clarification, please see our: Retail Policy, Purchase Orders & Reselling .

We provide digital retail receipts only. These are retail receipts and are not wholesale invoices. Most marketplaces (Amazon, Walmart, etc.) require documentation from authorized wholesale distributors or manufacturers for ungating or approval purposes. Because we are a retail seller, our receipts may not meet marketplace requirements. For more details, please see our: Retail Policy, Purchase Orders & Reselling .

Beauty Depot Online is a retail seller, not an authorized wholesale distributor or manufacturer. If you purchase products from us for resale on Amazon, Walmart, eBay, or other marketplaces, your seller application may be rejected because marketplaces often require wholesale or distributor authorization documentation. We do not provide:

• Distributor authorization letters
• Brand approval letters
• Wholesale invoices
• Ungating documentation

We are not responsible for marketplace approval decisions. For additional clarification, please see our: Retail Policy, Purchase Orders & Reselling .

Most email inquiries are answered within 1 business day. During high-volume periods, responses may take slightly longer. Email is the fastest and most reliable way to reach us. You may contact us by:

• Email: online@beautydepotonline.com
• Replying directly to your digital receipt email
• Submitting a message through our Contact Us page

If you prefer a phone call, please email us with your order number and the best phone number to reach you, and we will return your call as soon as possible. For full contact details and business hours, please visit our: Store Hours & Contact Information .