Payment Policy
Effective Date: 2026
Overview
At Beauty Depot Online, we are committed to providing secure, reliable, and transparent payment processing. All transactions are processed through Stripe, a globally trusted and PCI-compliant payment platform.
This Payment Policy explains accepted payment methods, authorization procedures, transaction timing, pending charges, refunds, fraud prevention, and important payment-related policies.
Accepted Payment Methods
| Category | Available Methods | Details |
|---|---|---|
| Credit / Debit Cards | Visa, Mastercard, American Express, Discover, International Cards, Korean Domestic Cards | All major cards are securely processed through Stripe. Your full card details are never stored on our servers. |
| Digital Wallets | Apple Pay, Google Pay, Samsung Pay, Amazon Pay, Cash App Pay (U.S.), Link by Stripe, Kakao Pay, Naver Pay, PAYCO, Stablecoins & Crypto (U.S.) | Wallet options may vary depending on your device and region. These provide faster checkout and added authentication security. |
| Buy Now, Pay Later | Klarna, Afterpay / Clearpay | Installment options are offered through third-party providers and subject to their approval and terms. |
| Regional Methods | Bancontact (Belgium), EPS (Austria), Pix (Brazil) | Regional payment methods automatically appear at checkout based on your location. |
Payment Processing Timeline
| Stage | What Happens | What You May See |
|---|---|---|
| 1. Authorization | Your bank confirms available funds and places a temporary hold. | A "pending" charge may appear on your account. |
| 2. Order Processing | Your order enters preparation for shipment. Payment is not yet fully captured. | The transaction remains pending. |
| 3. Payment Capture | When your order is ready to ship, the authorized payment is captured. | The pending charge becomes a completed charge. |
| 4. Shipment Confirmation | You receive shipping confirmation and tracking information. | A finalized transaction appears on your statement. |
Understanding Pending Authorizations
| Scenario | Result | Important Note |
|---|---|---|
| Order Placed | Temporary authorization hold appears. | This is not a completed charge. |
| Order Not Yet Shipped | Authorization remains pending. | Funds are reserved but not captured. |
| Order Canceled Before Shipping | Authorization is voided. | No refund transaction appears because funds were never captured. |
| Authorization Expired | Hold automatically releases. | Release timing depends on your bank (typically 3–7 business days). |
Failed or Declined Payments
| Cause | Description | Recommended Action |
|---|---|---|
| Incorrect Billing Information | Billing address does not match card issuer records. | Verify billing ZIP code and address. |
| Insufficient Funds | Available balance does not cover purchase amount. | Use an alternative payment method. |
| Bank Security Block | Bank flags transaction as unusual. | Contact your bank to approve the transaction. |
| Fraud Risk Detection | Transaction triggers automated fraud screening. | Ensure accurate billing/shipping information and contact us if needed. |
Refunds and Payment Reversals
| Situation | Process | Estimated Timeline |
|---|---|---|
| Order Canceled Before Shipment | Authorization voided; no funds captured. | Hold releases automatically (bank dependent). |
| Order Refunded After Shipment | Refund issued to original payment method. | Typically 3–5 business days after processing. |
| Installment Payment Refund | Refund processed back to Klarna or Afterpay. | Provider adjusts remaining installments. |
Fraud Prevention & Order Verification
To protect our customers and our business, transactions are monitored through Stripe’s advanced fraud detection systems.
| Protection Type | Purpose |
|---|---|
| Address Verification (AVS) | Confirms billing address matches card issuer records. |
| Card Security Code (CVV) | Verifies physical possession of card. |
| Behavioral Risk Analysis | Detects unusual purchasing behavior. |
| Manual Review (If Required) | Orders may require additional identity verification. |
Payment Security & Data Protection
| Security Measure | Description |
|---|---|
| PCI Compliance | All payments are processed through Stripe, which complies with PCI-DSS standards. |
| SSL Encryption | All data transmitted during checkout is encrypted. |
| No Card Storage | Beauty Depot Online does not store full credit card numbers. |
| Secure Checkout Infrastructure | Stripe handles tokenization and secure payment authentication. |
Important Payment Terms
| Policy Area | Details |
|---|---|
| Authorization vs. Charge | A payment authorization is not a completed charge. Funds are only captured when an order is processed for shipment. |
| Authorization Expiration | If an order is canceled before shipment, the authorization hold automatically expires. Release timing depends on your financial institution. |
| Original Payment Method Rule | Refunds are always issued back to the original payment method used at checkout. We cannot redirect refunds to alternate accounts. |
| Payment Method Changes | Once an order is placed, the payment method cannot be changed for security and fraud-prevention purposes. |
| Installment Providers | For Klarna or Afterpay purchases, payment schedules and adjustments are governed by the provider’s terms and conditions. |
Transaction Disputes & Chargebacks
We strongly encourage customers to contact us directly before initiating a payment dispute with their bank or card issuer. Most concerns can be resolved quickly and efficiently by our support team.
| Step | Recommended Action |
|---|---|
| Pending Charge Concern | Verify whether the charge is still pending. Pending authorizations are not completed charges. |
| Shipping Question | Check your shipment confirmation email and tracking information. |
| Billing Confusion | Contact our support team with your order number for clarification. |
Initiating a chargeback without contacting us may delay resolution and could result in additional verification procedures for future purchases.
Policy Updates
Beauty Depot Online reserves the right to update or modify this Payment Policy at any time without prior notice. Updates become effective immediately upon publication on this page.
The “Effective Date” listed at the top of this page reflects the most recent revision.
Customer Support
If you have questions regarding a transaction, authorization, refund, or payment method, please contact us directly:
- Email: online@beautydepotonline.com (Best Way)
- Phone: (813) 238-4828 or (813) 238-1123
- Online Business Hours: Monday – Friday, 10 AM – 4 PM EST