Payment Policy
Effective Date: 2025
Overview
At Beauty Depot Online, we prioritize secure and efficient payment processing to ensure a smooth and reliable shopping experience. This payment policy provides detailed information on accepted payment methods, payment security, transaction processing, handling failed transactions, and what to expect when a payment is processed.
Accepted Payment Methods
Accepted Payment Methods
| Payment Method |
Details |
| Credit/Debit Cards |
We accept MasterCard, Visa, American Express, and Discover. Payments are securely processed through Authorize.net. |
| PayPal |
Allows quick and secure transactions through your PayPal account, offering an additional layer of payment protection. |
How Payment Processing Works
- Authorization: When you place an order, your payment method is authorized. This means your bank confirms the funds are available and places a temporary hold.
- Payment Capture: We do not capture (or fully charge) your payment until your order is ready to ship. During processing, the charge remains as a "pending" transaction.
- Order Confirmation: Once the payment is captured, you will receive an order confirmation email with transaction details and a UPS tracking number sent by UPS.
- Payment Completion: When the order ships, your payment is fully processed, and a receipt is sent to your registered email address.
Understanding Pending Charges
Pending Charges Explained
| Scenario |
What Happens? |
| Order Just Placed |
You may see a "pending" charge on your account, which is a hold, not a completed transaction. |
| Order Processed But Not Shipped |
The pending charge remains until the order is ready for shipment. |
| Order Canceled Before Shipping |
The pending charge will disappear, and no refund transaction will appear as the funds were not captured. |
| Order Canceled After Shipping |
A refund will be processed according to our Return Policy guidelines. |
Handling Failed or Declined Payments
Common Payment Issues and Solutions
| Issue |
Solution |
| Incorrect Billing Information |
Ensure the billing address matches the one associated with your card. |
| Insufficient Funds |
Check your account balance and try again or use an alternative payment method. |
| Payment Gateway Issues |
Wait a few minutes and try again. If the problem persists, contact your bank or our support. |
| Credit/Debit Card Restrictions |
Some cards may have restrictions for online purchases. Contact your card issuer if needed. |
Refunds and Payment Reversals
Refund Scenarios and Processes
| Scenario |
Process |
| Order Canceled Before Shipment |
The pending charge is voided, and no refund transaction will appear. |
| Order Canceled After Shipment |
A refund will be issued to your original payment method within 3-5 business days. |
| Fraudulent Charges |
Contact us immediately. We will investigate and process a refund if applicable. |
| Overpayment or Duplicate Charges |
Submit proof of the charge, and we will verify and refund the extra payment. |
Automatic Fraud Detection & Order Verification
Our system uses advanced fraud detection tools to safeguard transactions. Orders flagged as potentially fraudulent may require additional verification or may be canceled automatically.
Verification Process: If your order is flagged, you will receive an email requesting additional information to verify your identity and confirm the order.
Tips to Avoid Payment Delays:
- Use the billing address associated with your payment method.
- Ensure your contact information is accurate for verification purposes.
Payment Security & Data Protection
- PCI Compliance: We adhere to Payment Card Industry (PCI) compliance standards, ensuring all transactions are processed securely.
- Data Encryption: All payment data is encrypted during transmission using Secure Socket Layer (SSL) technology.
- No Storage of Payment Information: For your security, we do not store credit card information on our servers.
Frequently Asked Questions (FAQs)
Order Processing and Shipping
Order Processing and Shipping FAQs
| Question |
Answer |
| How long does it take to ship an order? |
After placing your order, it enters the preparation phase for shipment. Processing time can take up to 3 business days, but we strive to ship most orders within 1 business day. Our business hours are Monday through Friday, 10 AM to 4 PM EST.
Visit our Shipping Information page for more details. |
| How do I track my order? |
As soon as your order is shipped, we will send you an email with a UPS tracking link. You can follow your package's delivery status through the link. You can also track orders through your Beauty Depot Online Account. |
| Where can I find information about shipping costs and delivery times? |
Detailed insights into shipping costs and estimated delivery times are available on our Shipping Information page. |
Billing and Payments
Billing and Payment FAQs
| Question |
Answer |
| I noticed a double charge on my bank account for my order. What should I do? |
Occasionally, a "pending" charge may appear due to processing delays between our system and the payment gateway. This is a temporary notification and not an actual charge. The pending charge will disappear once your order is processed and shipped. If the charge does not clear, please contact us through our Contact Page. |
| What payment methods do you accept? |
We accept major credit cards, including MasterCard, Visa, American Express, and Discover. Payments are securely processed through Authorize.net to ensure your data's safety. For more information, visit our Payment Policy & FAQs. |
| Can I change my payment method after placing an order? |
Once an order is placed, the payment method cannot be changed. If you need assistance, please contact us immediately through our Contact Page. |
Returns and Order Cancellations
Returns and Order Cancellations FAQs
| Question |
Answer |
| What is the procedure for returning a product? |
To return a product, you must first obtain a return authorization by contacting us. Items must be in their original, unused, and unopened condition. Please review our detailed Return & Cancellation Policy for complete instructions. |
| How do I cancel an order? |
If your order has not been processed or shipped, you may cancel it by contacting us immediately. Canceled orders that have not been processed will be voided, and no charge will appear on your account. For full details, please visit our Return & Cancellation Policy page. |
| What should I do if my order is out of stock? |
If an item is out of stock, we will notify you via email and issue a refund for the affected item(s). Our inventory is sourced from multiple locations, and occasionally discrepancies may occur. For questions, reach out to us through our Contact Page. |
Account Management and Customer Support
Account Management and Customer Support FAQs
| Question |
Answer |
| How can I contact Beauty Depot Online for further assistance? |
You can reach us through our Contact Page or by phone during our office hours (Monday through Friday, 10 AM to 4 PM EST) at (813) 238-4828. |
| How do I access my account or manage my orders? |
You can log into your account to view order history, track shipments, and manage your account settings by visiting the Your Account page. |
Need Assistance?
If you encounter any issues with your payment or have questions about a transaction, please reach out to us:
