Return & Cancellation Policy

Last Updated: January 2024

Our Return Policy

We strive to ensure you are completely satisfied with your purchases from Beauty Depot Online. If for any reason you're not pleased with your order, we offer a return process that is as simple and hassle-free as possible.

• Return Window: You have 30 days from receiving your order to initiate a return.
• Condition of Items: To be eligible for a return, items must be in their original condition, unopened, and sealed in their original packaging.
• Return Address: Please send all returns to 3120 E Hillsborough Ave, Tampa, FL 33610.
• Refund Process: Upon receiving and inspecting your returned item(s), we will issue a refund to the original method of payment. To expedite your refund, please include your name and order number with your return.
• Shipping Costs: Please note, customers are responsible for return shipping costs. We recommend using USPS for the most cost-effective rates. Unfortunately, we do not provide return labels.
• Damaged or Incorrect Items: If you receive a damaged or incorrect item, please email us immediately at online@beautydepotusa.com with a detailed description and photos of the issue for a swift resolution.

How to Cancel an Order

Need to cancel your order? No problem. To ensure a smooth cancellation process, please adhere to the following guidelines:

• Timing: Cancellations must be made before your order is processed and shipped.
• Contact Method: As reaching us by phone can be challenging, we ask that you email us directly to facilitate your cancellation request. You may reply directly to your order confirmation email or use our Contact Us page. Please ensure to include your order number for reference.

We understand that plans can change, and we aim to accommodate your needs with as little hassle as possible.